At PowerTune, we strive to ensure your complete satisfaction with our products. If for any reason you are not entirely satisfied with your purchase, our return policy outlined below will guide you through the process of returning or exchanging your items.
Return Conditions:
- Eligibility for Returns:
- You must initiate a return request within 24 hours of delivery through your account, providing all necessary details, including images, to our support center at support@upsbatterysolar.com.
- All items to be returned must be unused and in their original condition with all original tags and packaging.
- Users can return items within 72 hours from the day of delivery.
- Return Process:
- Return the merchandise to us in its original packing along with the invoice.
- Pack items securely and safely to prevent any loss or damage during transit.
- Returns will be evaluated before being processed. It usually takes 10-15 working days to receive the package you return.
- Once we receive your return, it may take up to 5-7 business days to complete your return and reverse your payment for prepaid orders. For Cash on Delivery returns, it may take up to 5-7 business days to refund the amount back to your account.
- Return Requests:
- In case of missing, wrong, or damaged products, you need to initiate a return request within 24 hours of delivery through your account and provide all necessary details, including images, to our support center at support@upsbatterysolar.com.
Return Evaluation:
- All returns are evaluated before being processed to ensure they meet the requirements of being unused and returned within 72 hours.
Processing Time:
- Once we receive your return, please allow up to 5-7 business days for prepaid orders to complete your return and reverse your payment. For Cash on Delivery returns, it may take up to 5-7 business days to refund the amount back to your account.
If you have any questions or need assistance with the return process, please contact our support team at support@upsbatterysolar.com. We are here to help and ensure your experience with PowerTune is smooth and satisfactory.
