At PowerTune, we strive to ensure that our customers are fully satisfied with their purchases. If for any reason you need to return or exchange an item, please follow the guidelines outlined below.
Return Instructions:
- Return Packaging: Return the merchandise to us in its original packing along with the invoice.
- Initiating a Return: In case of missing, wrong, or damaged products, you need to initiate a return request within 24 hours of delivery. Please provide all necessary details, including images, and email our support center at support@upsbatterysolar.com.
- Return Window: Users can only return items within 72 hours from the day of delivery of the product.
- Condition of Items: All items to be returned must be unused and in their original condition with all original tags intact.
- Secure Packaging: Please ensure that you pack items securely and safely to prevent any loss or damage during transit.
- Return Requirements: Returns are subject to meeting the conditions of being unused and returned within 72 hours.
Processing Returns:
- Evaluation: All returns are evaluated before being processed. Please note that it usually takes 10 – 15 working days to receive and evaluate the returned package.
- Refund Timeline:
- Prepaid Orders: Once we receive your return, please allow up to 5 – 7 business days to complete your return and reverse your payment.
- Cash on Delivery Returns: It may take up to 5 – 7 business days to refund the amount back to your account after we receive and evaluate the returned package.
If you have any questions or need assistance with your return, please contact our support team at support@upsbatterysolar.com. We are here to help and ensure your satisfaction with PowerTune products.
